Shipping policy
1.For in-stock products:
Please check the detailed estimated shipping timeline on the product page, normally it's below the Add to Cart button.
2.Dispatch & Delivery time:
|
Destination
|
Dispatch(business days
|
Delivery(business days
|
|
US
|
3 days
|
7 days
|
|
UK, DE
|
3 days
|
10 days
|
|
European Union
|
3 days
|
12 days
|
|
AU/SG
|
3 days
|
10 days
|
Note:
Please double check that the shipping address is correct with the exact door/unit number before placing your order. Once the package ships out, we are unable to modify the address. Any additional shipping fees incurred will need to be covered by you, and delivery may be delayed. If the address is incorrect and the order has already shipped, we will not be able to process a return or refund.
If you would like to cancel your order, please contact our aftersales email within 24 hours of ordering to request cancellation. Orders cannot be cancelled after more than 24 hours, and any additional shipping fees incurred will need to be paid by you.
Your order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day.
Stock items ship out within 3 business days, unless otherwise noted.
Large quantity purchases may add 3-5 business days to shipping. Item(s) may also be bulk packed.
Packaging: Standard cardboard packaging is adopted for shipping the products.
Shipping：
Various of package service couriers are used by KEYi. We will choose the most suitable shipping couriers for you based on your region.
KEYi is not held responsible for any delays that couriers may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.
KEYi is not held responsible for any delays couriers may incur due to incomplete address information, or wrong address information provided by the customer.
All packages are insured when they leave KEYi warehouses. If a package is damaged in shipment, you should not accept the package without appropriate documentation of damage. KEYi is not responsible for merchandise damaged in shipping.
We charge different rates based on your region, the rates will show up in the checkout page.
Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.
Tracking Number：
Note: Normally, we ship out the order within 3 days after payment. There will be a tracking number after we ship the order, the tracking number will be updated on the website, and you can also log in to your account to view the tracking number.
Should you come across any issues with tracking your package, please feel free to reach out to us at feedback@global.keyirobot.com, and we’ll work to resolve the issue as soon as possible.
For any issues pertaining to your order, please reach out to us at feedback@global.keyirobot.com, and we’ll work with the mail courier to investigate further into the status of your order.
In the unlikely event that you do not receive your order, please contact us so we can order a replacement or give you a gift/discount code to make things right! Please wait 4 weeks before contacting us if you do not receive your order.